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# FAQ: Where Can a Customer Cancel Their Subscription?


### **For Customers with an Account on Your Store:**

**Step 1:  Access the Account Page**: Customers should log in to their account on your store and navigate to the **Account** page.

**Step 2: Manage Subscription**: Once on the Account page, customers should select the **Manage Subscription** option.

![](https://docs.avada.io/~gitbook/image?url=https%3A%2F%2F3187547448-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F787e7bihi5DEAqHqyely%252Fuploads%252FPcR7kbsIXoLFmx6NQlHf%252Fimage.png%3Falt%3Dmedia%26token%3Ddb723972-7d69-41e5-9562-76c9e2a6d66a&width=768&dpr=4&quality=100&sign=79e3002c&sv=1)

**Step 3: View Subscription Details**: Here, customers will see an interface displaying all details related to their subscriptions in your store. To proceed with canceling a subscription, they need to select **My Subscriptions**.

![](https://docs.avada.io/~gitbook/image?url=https%3A%2F%2F3187547448-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F787e7bihi5DEAqHqyely%252Fuploads%252FJ6FDigrY2ErkZhmVwHP2%252Fimage.png%3Falt%3Dmedia%26token%3Deba8c7f7-2ea1-4000-9716-1098b582c67b&width=768&dpr=4&quality=100&sign=f66bfd74&sv=1)

**Step 4: Choose Subscription to Cancel**:

Customers should choose the subscription they wish to cancel and then select the desired action under **Edit Subscription**:

* **Pause Subscription**: Stop receiving new orders until they resume their subscription.
    
* **Cancel Subscription**: Permanently cancel the subscription.

![](https://docs.avada.io/~gitbook/image?url=https%3A%2F%2F3187547448-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F787e7bihi5DEAqHqyely%252Fuploads%252FhmVchXFYMmKXBb9tbbIL%252FCANCEL%2520SUB.gif%3Falt%3Dmedia%26token%3D0cc3a742-6f38-4969-bca8-386098224546&width=768&dpr=4&quality=100&sign=fb1d8c95&sv=1)

**For Customers Without an Account on Your Store:**

1. **Create an Account**:
    
    
* Customers need to use the email address associated with their order to create an account on your store.

2. **Follow the Steps Above**:
    
    
* After creating an account, they can follow the steps mentioned above to cancel their subscription.

By following these steps, customers can easily manage and cancel their subscriptions as needed.

#Joy-Subscription#