> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: Where Can I Cancel the Customer's Subscription?

To cancel a customer’s subscription, follow these steps within the Joy Subscriptions app:

**Step 1:** **Open the Joy Subscriptions App** Begin by opening the Joy Subscriptions app from your Shopify admin.

**Step 2:** **Select Subscriptions** Navigate to the **Subscriptions** section within the app.

**Step 3:** **Identify the Subscription to Cancel** Browse through the list of active subscriptions to find the one you wish to cancel. Click on the specific subscription to open its details.

**Step 4:** **Choose an Action from More Actions** In the subscription details, go to the **More Actions** menu. Here, you can select one of the following options:

* **Pause Subscription**: Stop receiving new orders until the customer resumes their subscription.
    
* **Cancel Subscription**: Permanently cancel the subscription.

![](https://docs.avada.io/~gitbook/image?url=https%3A%2F%2F3187547448-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F787e7bihi5DEAqHqyely%252Fuploads%252Fvc2jeLWt7AdHSMNJyArk%252FHUYSUB.gif%3Falt%3Dmedia%26token%3D8deb1315-8a2c-4624-b750-1b349296dbec&width=768&dpr=4&quality=100&sign=503d56&sv=1)

By following these steps, you can effectively manage and cancel your customer's subscriptions as needed.
#Joy-Subscription#