> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add WhatsApp to Automation workflow?

You can easily put WhatsApp messages to AVADA Automation workflows such as Abandoned Cart, Welcome, Order Confirmation to reach your customers via their WhatsApp account.

In Automation Message Templates, AVADA pre-built some templates for you and you cannot edit them because WhatsApp only accept messages pre-approved by their system. 

Let's learn how you can add Automation WhatsApp messagse to your workflow. 

## Step 1: Go to Automation page

From App Dashboard > Automation > Open existing Automation or create new one.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_rs2a57.png)

## Step 2: Add WhatsApp items
 
From workflow items menu, just drag and drop WhatsApp item into the workflow

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_uro6br.png)

Edit info for WhatsApp item:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_cxroor.png)

**Sender**: Select Sender to send WhatsApp Automation. Can use [Shareable Sender](https://help.avada.io/en/article/how-to-use-sharable-sender-to-send-whatsapp-messages-19dgb6x/) or your [own Sender](https://help.avada.io/en/article/how-to-request-twilio-sender-number-for-whatsapp-14oktre/).
**WhatsApp Name**: Enter and edit Name for items
**Message Text**: Click "Select template"


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1loi1ze.png)

**Add UTM tags for Google Analytics tracking**: Check options and edit information to add UTM tags


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1nlg6bn.png)

* Click **Save** to save
* After the campaign golive go to the activity tab to see the log 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_uau3af.png)