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# How to collect phone number at Shopify checkout

This configuration checklist for **Shopify checkout** page will help you to collect customers’ emails/sms more easily when they are about to buy something. You can also follow up them to turn them into loyal customers. 

Main contents:
* Enable Customer Account
* Enable checkout by phone number
* Collect phone number from Shipping Address

If you are on **Magento** and you want to collect phone number at checkout, [see guide here](https://avada.crisp.help/en/article/how-to-collect-phone-number-at-magento-checkout-1ae41x/). 

# Enable Customer Account

## Step 1:  Go to Checkout setting

After logging into your Shopify admin account, open the Settings on the bottom left of your page and go to **Checkout** setting

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/t7nmxih_1p25m29.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/jzdflah_1zmdmc.png)

## Step 2: Enable Customer Account

At Checkout page > Customer Contact Method, please **select Require the customer to log in to their account before checkout** to remind customers to create an account before check out

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/nbkzhwv_1g2moup.png)

## Step 3: Save changes

* Save your changes by clicking on the green **Save** button that can be found in the top right of your page.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/tm35zhp_1kgds6n.png)

# Enable checkout by phone number

## Step 1: Go to Checkout setting

After logging into your Shopify admin account, open the Settings on the bottom left of your page and go to **Checkout** setting

![Go to Checkout setting](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1yddlnw.png)

## Step 2: Enable Checkout by phone number

* In the Checkout page from Settings, scroll down to find the **Customer contact** section to control what your customers will have to provide when they buy a product from your store.

* Between two given choices, click to choose **Customers can check out using either their phone number or email** to enable either using phone number or email for the orders to your store.

![Checkout by phone/email](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1qtavth.png)

## Step 3: Save changes

Save your changes by clicking on the green Save button that can be found either in the top right of your page.


![Save setting](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_5t1dj9.png)


# Collect phone number from Shipping Address

## Step 1: Go to Checkout setting

After logging into your Shopify admin account, open the Settings on the bottom left of your page and go to **Checkout** setting


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/xxxx_ilcsr.png)


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/tttt_v8ofiv.png)

## Step 2: Enable the option

* In the Checkout page from Settings, scroll down to find the **Customer information** section to choose whether your checkout form requires extra information from your customer.

* At **Shipping address phone number** field, click to choose **Required** to make sure that you’ll get the customer's phone number from their shipping address.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/yyy_1pj875p.png)

## Step 3: Save changes

Save your changes by clicking on the green **Save** button that can be found either in the top right of your page.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/azifv5o_1d9dizw.png)