> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create Abandoned Checkout Workflow

In this article, you will be guided on how to create an Abandoned Checkout Workflow in AVADA. Let's get start!

# How does Abandoned Checkout workflow work?

When your visitors add items to cart and go to checkout page, the workflow will trigger them if:
1. They leave their information (email, shipping address) then drop the checkout there 
2. They login to their account before checkout 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_cuumd1.png)

**Notice:**
- After 10 minutes that your customers abandoned checkout, then they will be recorded as Recoverable cart and enter the workflow. 
- Only new customers will be triggered (Automation cannot trigger your past abandoned checkouts). But you can send emails to your past abandoned checkout customers manually in our app. ([see guide here](https://help.avada.io/en/article/how-to-manage-abandoned-carts-reports-1e84yj9/)).

# How to create the Abandoned Checkout workflow?

You can view our video guide below or follow the text guide under the video:

${youtube}[How to create Abandoned Cart Emails](H2x5A_EHG-k)

## Step 1. Select workflow event and preset

Go to **Automation > New workflow**

![](https://i.imgur.com/FlmUq2e.png)

It will open the section to select event and preset:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1kdiizv.png)

-   Select event: **Abandoned Checkout**
-   **Select preset (prebuilt workflow),** it will show preview of the select workflow

![](https://i.imgur.com/BzWKMZS.png)

-   Click **Next** to edit this workflow

## Step 2. Edit workflow

For pre-built workflow, you can add items from the left side to the flow. For example, I add **Wait time** and **Certain time**

![](https://i.imgur.com/8gZu5aw.gif)

Please see detailed guide for the following components:

-   [Edit email](https://help.avada.io/en/article/how-to-edit-an-email-in-automation-workflow-18f1xm9/)
-   [SMS](https://help.avada.io/en/article/how-to-send-sms-automation-in-avada-aut1r8/)
-   [Wait time/Certain Time](https://help.avada.io/en/article/how-to-configure-wait-timecertain-time-on-an-automation-workflow-ake7ry/)
-   [Yes/No Split](https://help.avada.io/en/article/how-to-add-yesno-split-to-automation-campaign-tyath3/)
-   [Multiple Splits](https://help.avada.io/en/article/how-to-add-multiple-splits-to-avada-automation-workflow-wf3c4g/)
-   [A/B testing](https://help.avada.io/en/article/how-to-set-up-ab-testing-split-in-automation-workflows-w2ttax/)
-   [Exit](https://help.avada.io/en/article/how-to-use-exit-event-in-automation-workflows-nmr40a/)
-   [Update contact atributes](https://help.avada.io/en/article/how-to-add-update-customer-data-into-automation-workflow-1jrbs06/)

You can edit each component inside your workflow. For example, when I click to the email > it shows the right column to edit email

![](https://i.imgur.com/oUVk3t9.png)

## Step 3. Ready

After building your workflow, click **Next** and enter the general information to go live the workflow

![](https://i.imgur.com/aNFtmnX.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_10ga68w.png)

-   **Name**: Enter the campaign name. Only after you enter the campaign name, the Finish button is clickable.
-   **Description**: Enter the campaign description.
-   **Tag**:

Click the icon ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47031922625/original/0IeuOi-kyAl3d8PIy83Af97RbEcajhRkBQ.png?1596091401)and create tags for it to manage different campaigns easily.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47031922627/original/ReH7R2ePMxTqp65_HEvnFRN97ZCmYSJiCg.png?1596091401)

Click to **Manage tags** to choose/add/delete a tag.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47031922629/original/uO1EhIj0Pb1yPBViDBTMz7coomjzt-3zfw.png?1596091401)

After filling in all information, click Finish and select campaign status: **Keep draft** or **Go live.**

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47031922631/original/Zn57rywKR7ki1sXL2Dso-GAftdbS3s_uVg.png?1596091401)****