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> Use this file to discover available pages before exploring further.
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# How to create Join Segment Automation workflow?

# How does it work?

Customer Segmentation Workflow will allow you to trigger any contact who enter a specific segment and send them the follow up messages in your workflow. 

For example, if you have a VIP segment for customers who order from $1000, whenever a customer meet the segment condition, he/she will enter the segment and also enter your automation workflow. You can put multiple messages (email/ SMS/ WhatsApp/ push notification) inside your workflow (just like other event type).


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_k3zqwo.png)

## How to create the Join Segment Workflow?

### Step 1: Create new workflow 

From AVADA dashboard > **Automation** > Click **New workflow**


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_usfhus.png)


### Step 2: Select Customer Segmentation event type


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1l48txh.png)


### Step 3: Select preset for your workflow

You can choose an existing preset or choose **Blank** if you want to build a new preset

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_zsaqjy.png)


After selecting the preset, click **Next** to open workflow editor


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_38c3jy.png)

Please see detailed guide for the following components:

-   [Edit email](https://help.avada.io/en/article/how-to-edit-an-email-in-automation-workflow-18f1xm9/)
-   [SMS](https://help.avada.io/en/article/how-to-send-sms-automation-in-avada-aut1r8/)
-   [Wait time/Certain Time](https://help.avada.io/en/article/how-to-configure-wait-timecertain-time-on-an-automation-workflow-ake7ry/)
-   [Yes/No Split](https://help.avada.io/en/article/how-to-add-yesno-split-to-automation-campaign-tyath3/)
-   [Multiple Splits](https://help.avada.io/en/article/how-to-add-multiple-splits-to-avada-automation-workflow-wf3c4g/)
-   [A/B testing](https://help.avada.io/en/article/how-to-set-up-ab-testing-split-in-automation-workflows-w2ttax/)
-   [Exit](https://help.avada.io/en/article/how-to-use-exit-event-in-automation-workflows-nmr40a/)
-   [Update contact atributes](https://help.avada.io/en/article/how-to-add-update-customer-data-into-automation-workflow-1jrbs06/)

### Step 4: Select segment 

Select segment you want to follow up at "Start event"


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_12ziq21.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_16jso6t.png)


Click **Save** to save the selected segment

### Step 5: Complete automation

Continue editing the workflow and click **Next** to complete the Automation