> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create Product Browse Abandonment workflow?

You want to send remind email to someone who has just viewed your product without adding anything to cart?
Product Abandoned (or Browse Abandonment) workflow is your solution. This article will guide you on how to set up this workflow properly.

# Turn on Tracking store

To be able to use **Product Abandoned** automation workflow you first need to enable the **Tracking Store** feature for the app.
See guide to turn Tracking Tool [here.](https://help.avada.io/en/article/avada-tracking-activities-which-activities-and-how-it-works-njrsrf/)

# Set up Abandoned product workflow

This automation flows allows you to automatically send emails when customers view the product page without adding items to cart or it can combine more condition you set up.

**1. Create Abandoned product email with available template**

**Step 1: Select Event**

-   From the **Automation** page click **New workflow** button
-   At **Event Type >** select **Abandoned product** > then select workflow template **Abandoned Product Reminder Product**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_znadp7.png)

**Step 2: Edit workflow**

-   Click on the item and condition you want to edit and customize it in the respective right tab of each item
-   Click **Start event** to be able to add and customize product and customer conditions

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_1nxpvpe.png)

-   Click **Next** button to continue after editing the workflow

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_bre2as.png)

**Step 3: Ready**

-   Enter a name and add a description or tag for the workflow
-   Click **Launch** button and select **Go live** or **Keep as draft** to finish

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_cr7rw3.png)

**2. Blank template**

**Step 1: Select Event**

-   From the Automation page click **New workflow** button
-   Here select **Blank** will display a popup to select the event and you need to select **Abandoned Product** and then click **Next** button to continue
   
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_pjolyz.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_1sx7oqm.png)

**Step 2: Edit workflow**

-   Click **Start event** to be able to add and customize product and customer conditions

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_wj946p.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_1kw0yja.png)

-   Add items and workflow by drag and drop at **Workflow items**
-   Once added, you can edit items by clicking on the item and editing it in the tab on the right side of the screen

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_sjsopb.png)

-   Click **Next** button to continue after editing the workflow

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_1nebusw.png)

**Step 3: Ready**

-   Enter a name and add a description or tag for the workflow
-   Click **Launch** button and select **Go live** or **Keep as draft** to finish

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/11_1s5j5ma.png)

# Set up View Page workflow

**View Page** Automation workflow allows you to automatically send emails when customers view specific page without doing further activities such as add to cart, checkout...there are many condition you can set up here.

**1. Create View page workflow with template**

**Step 1: Select Event**
- From the **Automation** page click **New workflow** button
- At **Event Type** select **View Page** then select workflow template **View page Reminder**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/12_1yiafzi.png)

**Step 2: Edit workflow**
- Click on the item and condition you want to edit and customize it in the respective right tab of each item\
- Click **Start event** to be able to add and customize the conditions of the page URL and customer

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/13_ns1u31.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/14_8yfqml.png)

-   Click **Next** button to continue after editing the workflow

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/15_v81wer.png)

**Step 3: Ready**
- Enter a name and add a description or tag for the workflow\
- Click **Launch** button and select **Go live** or **Keep as draft** to finish

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/16_1cvky9l.png)

**2. Blank template**

**Step 1: Select Event**
- From the **Automation** page click **New workflow** button
- Here select **Blank** will display popup to select event and you need to select **View page** and then click **Next** button to continue

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/17_2bnyc5.png)


**Step 2: Edit workflow**

- Click **Start event** to be able to add and customize product and customer conditions

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/19_2h9wsv.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/20_1x04zpk.png)

-   Add items and workflow by drag and drop at **Workflow items**
-   Once added, you can edit items by clicking on the item and editing it in the tab on the right side of the screen

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/21_1brbinp.png)

-   Click **Next** button to continue after editing the workflow

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/22_9ipcl5.png)

**Step 3: Ready**
- Enter a name and add a description or tag for the workflow
- Click **Launch** button and select **Go live** or **Keep as draft** to finish

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/23_1pt9sx1.png)