> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create Segments on Contact List?

# 1. Create a segment

**Step 1:** Go to **Audiences >** **All contacts**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_jt0yio.png)

**Step 2: Select the segment condition**

Click **Add filter** > Select and complete the segment condition

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_13ycs5q.png)

After completing conditions, please wait for the segment automatically validated

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_176kxmz.png)

**Step 3: Click "Save segment" and enter "Name" and "Note" for the segment**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_lsljch.png)

**Step 4: Click "Save" to save the segment**

**Step 5: Edit Segment**

Go to the **Segments** tab > click on the **Segment Name** that you want to edit.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_zy7ll0.png)

Click **Add filter** to add more conditions for the segment. After the segment is validated and click **Update** to save the segment changes.
You can change the **Segment Name** if you want.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_9duuf0.png)

-   Click the **Delete** icon to delete the segment.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_1pdbvo4.png)

# 2. Mass actions with segments

**2.1 Add Tag**

- Step 1: Select the segment you want to add tag > Click **Add tag**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_juqj8k.png)

- Step 2: Select the tags you want to add

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_1vt7due.png)

- Step 3: Option **Replace old tag**(s)

+ If checked, new tags will be added to replace the old tags\
+ If left unchecked, new tags will be added to the tags of those contact

- Step 4: Click **Tag contact** to finish adding a tag for contacts

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_8z9qp0.png)

**2.2 Create a campaign with segment**

Step 1: Select the Segment you want to create a campaign > Click **Send**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/11_1h0reyl.png)

Step 2: Select type of campaign: Email or SMS

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/12_dku7lr.png)

Step 3: Click **Send campaign** and finish campaign content then click **Next**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/13_ij0ibp.png)

The campaign will automatically save the segment's condition

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/14_crwu84.png)

Step 4: Continue editing and completing the campaign to send the email

See detailed guide [here](https://help.avada.io/help/how-to-create-newsletter-campaign/)

**2.3 More action**

- **Delete all contacts:** Select **Segment >** Click **More >** Select **Delete** Click to delete all contacts on the segment. Note that those contacts also will be removed entirely from your total contact list.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/15_denu3j.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/16_1ad8qzs.png)

- **Delete selected contacts**: Select **Segment** > Select **contacts** >  **Click** More > **Select** Delete.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/17_iaxybo.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/18_c3gq13.png)