> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to import/export contacts with AVADA?

In this guide, we will learn how to import and export contacts with AVADA Email Marketing via CSV or TXT files.
And also, we will get to know where these files are saved and managed.

# How to Import contacts to AVADA Email Marketing?

** Step 1: Upload file**

To Import a contact: From the **App dashboard**, go to **Audiences** > click on **more option** next to New Contact.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_gza84b.png)

**Select File** or **Drag File** to the box to import. Note that valid import files are CSV or TXT files.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_gx4smk.png)

To avoid import mistakes, please click on the **CSV, TXT** below to download the sample file.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_b6qwon.png)

- First way to upload: **Select File**

Click **Add file**, select the file you want to import from your computer and click **Open**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_hs6ane.png)

- Second way to upload: **Drag File and drop file**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_19m66gb.gif)

**Step 2: Mapping**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_crzgx3.png)

There are three columns in the Mapping step:

- Column 1: All the column you imported via step 1
- Column 2: The equivalent contact attributes for each column imported.
- Column 3: The example value corresponding to each column you get from your imported file.

This helps you to make sure what is matched with what data in the app.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_nkurxx.png)

After selecting the fields, you want to map, click **Next**

**Step 3: Ready**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_lkn1vw.png)

**- Update existing contacts that have the same email:**
+ Click the Toggle button to enable or disable the feature.
+ If enabled, after importing contact information in the app will be updated according to the information of the import file

**- Add tags for imported contacts:**
+ Click the Toggle button to enable or disable the feature.
+ Click this icon:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_l36jiy.png)

and select the tag you want to add to the contact

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/11_1p56amh.png)

**- Add those new contacts to the Welcome workflow series: **
+ Click the Toggle button to enable or disable the feature.
+ If enabled, imported contacts will come to the Welcome workflow like new subscribers from your store frontend.

After completing the information, click **Next** to import; you will see this message display.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/12_kwrk9d.png)

Want to see import status? Click the Notification button at the top right of your page.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/13_kbwivr.png)

# How to Export contacts from AVADA Email Marketing?

**1. Export all contacts**

From the **App Dashboard**, go to **Audiences** > click on More Option > click on Export.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/14_1uy7ll1.png)

Click **Export** > Select **All contacts.**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/15_8e4ets.png)

Check the file type you want to export under **Export as** > Click **Export.**

**2. Export Selected Contact**

From the App Dashboard, go to "Audiences > Contact." Choose the contacts you want to export

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/16_1naj0mo.png)

Then click **Export > Selected.**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/17_18ol01y.png)

Select the file type you want to export > Click **Export**

**3. Export contacts with certain email status**

- Got to **Audiences > Contact**
- Click **Export**
- Select Contact with email status: **Subscribed, Unsubscribed, or Not subscribed**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/18_1aybevf.png)

Select the file type you want to export > Click **Export**

**4. How to download file exported**

After a successful export, the app will display a popup, as shown below. Click on the links to download the export file

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/19_5uk9cd.png)

**5. How to manage import/export files**

To view imported or exported files go to **Audiences > Manage Files**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/20_144k0sj.png)

Here show all imported and exported files. All the files cannot be downloaded after 14 days from the created date (expired status).
You can view some file information: created time, status, contact count, and you can sort the files by some filters.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/21_13cupw3.png)