> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to integrate with Omega Order Tracking app

[Omega Order Tracking](https://apps.shopify.com/omega-order-tracking) app allow you to track and manage your orders. [AVADA](https://apps.shopify.com/avada-email-marketing) integration with Omega allow users to send shipping notifications emails to your customers whenever a shipment is updated its status. Now let see how to connect two apps!

# Connect Omega with AVADA

To connect Omega Tracking with AVADA, make sure you installed both first. Then, you can follow these steps:

### Step 1: Go to AVADA Manage Key

From AVADA App > Your Account > Manage keys

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_72qhgv.png)

### Step 2: Copy AVADA Keys


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_10jfoqc.png)

Click the corresponding icon to copy the **App ID** and **Secret key**

If you don't have or want to recreate the Secret key, click **Generate Key** button

Then Click **Confirm** to generate Key


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_tirzgz.png)


### Step 3: Paste AVADA key to Omega app

Go to the Omega Tracking app's Integration page and paste corresponding keys


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_db4hlt.png)

That’s it! Custom events in AVADA App are created and will be triggered accordingly.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_18ltba.png)

# How to send shipping notifications from AVADA


### Step 1: Go to Automation page

From AVADA App > Automation > Click **New workflow**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_xakkvx.png)

### Step 2: Select event type Omega Tracking Order and preset

Select **Event Type** as **Omega Order Tracking** and select a preset. If you do not want to use the template preset, you can select Blank and customize the workflow yourself

- Select Pre-built Preset

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_6yp0wc.png)

- Preview Preset then click **Next**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1s5720c.png)


### Step 3: Edit and go live the workflow

The workflow can be edited by dragging and dropping more items, editing conditions. 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_7e1742.png)

Please see detailed guide for the following components:

-   [Edit email](https://help.avada.io/en/article/how-to-edit-an-email-in-automation-workflow-18f1xm9/)
-   [SMS](https://help.avada.io/en/article/how-to-send-sms-automation-in-avada-aut1r8/)
-   [Wait time/Certain Time](https://help.avada.io/en/article/how-to-configure-wait-timecertain-time-on-an-automation-workflow-ake7ry/)
-   [Yes/No Split](https://help.avada.io/en/article/how-to-add-yesno-split-to-automation-campaign-tyath3/)
-   [Multiple Splits](https://help.avada.io/en/article/how-to-add-multiple-splits-to-avada-automation-workflow-wf3c4g/)
-   [A/B testing](https://help.avada.io/en/article/how-to-set-up-ab-testing-split-in-automation-workflows-w2ttax/)
-   [Exit](https://help.avada.io/en/article/how-to-use-exit-event-in-automation-workflows-nmr40a/)
-   [Update contact atributes](https://help.avada.io/en/article/how-to-add-update-customer-data-into-automation-workflow-1jrbs06/)

- After finish editing, click **Next**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_m4sabw.png)

- Enter Name for your automation > Click **Launch**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_axqamb.png)


- Go live Automation: Click **Go live now** or keep in draft to continue edit later. 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_11kh029.png)


# How does this workflow work?


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1udc3bu.png)

When you connect and enable 2 apps. If an order is updated in one of the following status, corresponding email notifications from AVADA will be sent to your customers. 

* Omega Info Received - shipment information is created/received in Omega. Tracking URL and tracking number is available to use in personalization
* Omega In Transit - shipment is in transit. The latest location information is available to use in personalization.
* Omega Out for Delivery - shipment is in the last delivery phase, i.e. waiting for a pick-up.
* Omega Delivered - shipment is successfully delivered.
* Omega Failed Attempt - is triggered when shipment couldn’t be delivered, i.e. no one was at home.
* Omega Exception - is triggered when shipment status is changed by courier to the exception.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1udc3bu.png)

Example: When Omega' s shipment status is updated to Delivered

Then Email Delivered will be triggered and sent:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1biterl.png)