> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Manage Contacts in AVADA?

In this article, you will be guided on how to:

**1. Add contacts in different ways (manually, sync from your shop)**

**2. Create tags**

**3. Edit a contact**

# 1. Add contacts 

## 1.1 Create new contact manually

To create New Contact, go to **App > Audiences > New Contact**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_ukarr8.png)

It will open a window like this to enter contact details:


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_1j28wfy.png)

-   Email: Enter the email of your contact. This is a required field.

-   First Name: Enter the first name of the customer.

-   Last Name: Enter the last name of the customer.

-   Phone Number: Enter the customer phone number.

-   Internal Note: Enter the internal note for this contact. Only viewable for admin.

## 1.2 Sync contacts from your shop

-   If you are using Shopify, please click on the more option next to the New Contact.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_y8knxn.png)

Then choose **Sync from Shopify**


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_1d8djkt.png)

Then a popup is shown to let you know how many contacts can be synced to Shopify (note that we only sync contacts that have emails/SMS information). Click "Start sync" to process syncing contacts to AVADA.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_tv0f5d.png)

Then depends on your contact numbers, the sync can be done right away or you need to wait for it to run.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_b0b8xo.png)

# 2. Create/manage tags

Go to **App> Contacts > Click Manages Tags **


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_1nln7wx.png)


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_119fci1.png)

-   You can search for a tag by entering its name
-   Click Create a tag to add a new tag: enter a name and click OK to add the tag


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_q61rwb.png)

-   Click the icon to delete the tag 
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/delete_1ldn7g6.png)

# 3. View/Edit contact details

To see details of a contact, go to "**Audiences > Contacts > Click to a certain contact**"

## 3.1 General


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_1mmigya.png)

-   Here shown some information about the contacts: Email, ID, Created time, etc.

-   You can **edit** some fields include: **First Name, Last Name, Phone Number, ****Internal Note**

-   Add tag for contact:

    + Click the icon as shown below to add a tag

    ![](https://lh4.googleusercontent.com/AL4soPZR3BJwsBsfaF1EenCMqyKCdtyEXxkAvHB_8jUTzkgSTayTZGuF2wXkjd7KSJJmbzLiywU1PU75rc_6qEuwB29_5cjJNSERCbjdsZxExywJaNIPikcOcnKU0jjQhLM8b3NX)

    + Select a tag for the contact by ticking the available tags
 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/12_1jacedu.png)

    + To add a new tag, enter a name for the tag then press **Create**

    

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/13_16rgeu9.png)

    + Save when adding tag click **Save** to save contact information

## 3.2 Sent

Here saved all emails that related to this contact.



![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/14_1p2yjom.png)

-   Click to icon to send the email immediately 
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/fly_bk5mt4.png)

-   Click to iconto view the email details 
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/see_yaooi9.png)

## 3.3 Activities

Here saved the history of contact updates.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/15_pizmqy.png)

### Filter a segment on your contact list

See how you can create a segment right on your contact list: https://help.avada.io/help/how-to-create-segments-on-contact-list/

### Import/Export contacts

Guide to import/export contacts to AVADA: https://help.avada.io/help/how-to-import-export-contacts-with-avada-email-marketing/