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> Use this file to discover available pages before exploring further.
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# How to select segments for your workflows and campaigns?

Segmentation helps you group your contacts into appropriate lists to take care of them better and send more relevant messages.

**This article guides you on how to** **select segments for your emails
Learn how to create segments here: https://help.avada.io/help/how-to-create-segments-on-contact-list/

# 1. Choose a segment for the Newsletter campaign

**Step 1**: From the **App Dashboard > Campaigns > New Campaign**

**Step 2**: Complete the setup for **Template** and **Content** and click **Next** to access the last step **Ready** as shown below:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_151wkqf.png)

**Step 3**: Add segment

- Click **Add segment**


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_fccn34.png)

- Select **ALL**, the email will be sent when the conditions of the segments simultaneously are satisfied
- If you select Any, the email will be sent when one of the conditions of the segment is met
- Click **Add** segment and select segment
- Select the condition as **In** or **Not in**
- Select the **In** condition. The email will be sent to the contact list of the segment
- Selecting **Not in** the email will be sent to the contact, not in the segment's contact list
- Check the segment


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_1buu1eh.png)

After selecting a segment, click this icon to save the selected segments

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_1i0de9k.png)

It is possible to choose multiple segments for a campaign. However, please pay attention when choosing because email campaigns will only be sent to cases that satisfy the conditions of the segments


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_hl4zmv.png)

After completing the conditions, choose **Save and Next** to continue finishing the campaign

# 2. Choose a segment for Automation workflow

Notice: **Each automation workflow has the original trigger. Please consider if your segment condition is necessary or not.**
**For example, new subscribers will auto enter the welcome email workflow as you see in the start event. If you want to send welcome to subscribers signed up from a specific form, please do not use segment. In this case, we recommend use "Add condition". [See more](https://youtu.be/GPjgP-2Ff5g).**

In some special case, you can still use segment to send automation workflow. Please contact out Livechat support in-app if you are not sure your settings are correct. :)

To select segment for your automation workflow.

- **Step 1**: Go to **Automation > New Workflow**

- **Step 2**: Select **event type** and **preset**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_x7zd2e.png)

- **Step 3**: Open the workflow preset that you select. Click to Start event, you will see **Add segment** section in the right column

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_91hu1u.png)

  + Click the **Add segment,** then select the segment you want to use

-   Select the condition as **In** or **Not in**:
    + Select **IN** condition, the email will be sent to the selected segment
    + Select **NOT IN; the** email will be sent to the contact, not in the selected segment


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_1g9ryo9.png)

-   After selecting a segment, click this icon  to save the selected segments

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/10_1atnhkr.png)
-   It is possible to choose multiple segments for a campaign. However, please be careful when choosing because the email campaign will only be sent to contacts that satisfy the segments.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_1cmt1pl.png)

-   Select **ALL; the** email will be sent when contacts match all segment's conditions.
-   If you choose **ANY**, the email will be sent when one of the segment's conditions is met.
-   After completing the desired conditions, select **Save and Next** to continue the campaign.

- **Step 4**: After completing the information of the segment, click **Save**

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_1yell13.png)