> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send Abandoned Cart Email/SMS manually?

## Step 1: Open Abandoned Cart List

- From **App Dashboard > Reports > Abandoned Carts**
Here saves all abandoned carts (include old ones before installing AVADA and new ones)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1wxej5t.png)

- Click to the icon **Send** at the row end of the contact you want to follow up

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1x45y9a.png)

## Step 2: Send Abandoned Cart Email Manually

- Select message type = **Email**. then click **Use Template** to choose an email template

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1vpos8n.png)

- Select the email template you want to use:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_m0q7cg.png)

- At the template page, click **Send via Email** to send this email to the contact selected manually.

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1xwj6kx.png)

## Step 3: Send Abandoned Cart SMS Manually

- At the Abandoned Cart List, click the **Send** icon similarly to Email case
- Choose message type = **SMS**
- Enter the SMS content


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_cby0gv.png)

- You can add variables to pull data automatically into your SMS:


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_3kctkj.png)

- Or add **Emoji** to your SMS


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1hxq5ha.png)

- You can also send **MMS** (attach images) to the contacts in US/CA

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_101v4ft.png)

- Click **Send via SMS** to send the text message manually to selected contacts


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_epbr4i.png)