> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to send Email/SMS manually to specific contacts?

Sometimes, you need to contact specific customers personally, now this function is available on AVADA. 
To send Email, SMS manually for each contact, follow some simple steps below:


## Step 1: Select the Contact you want to Send Email/SMS

From App dashboard > Audiences > Click the icon (see image) at the contact you want to send 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_i58f13.png)

## Step 2: Send Emails/SMS to selected contact

### 2.1 Send Email


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_11axduw.png)

- **Sender**: Select sender for email. Sender list only includes senders belong to Both type (Transactional & Marketing) or Transactional
- **Subject**: Enter the subject line for the email. Variables can be added to the subject. 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_7wv173.png)

- **Email Content**: Type the content for your email
After entering the full content, press **Send** to send email to selected contact


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_utswb8.png)


After successfully sent, the activity will be saved to the contact's timeline 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1dhryv.png)

Click **View message** to view the content of the email you just sent 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1okn099.png)

### 2.2 Send SMS

- Select SMS option:


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_15i8kl2.png)

- Import SMS text 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1089694.png)


- Click icon emoji (image below) to add emoji to SMS 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1e789r7.png)

- Click icon variable (image below) to add variables to SMS content 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1ynmxoq.png)

- Click the icon photo to add a photo to the SMS. Images can be added via some ways: Upload, Enter image URL, Media Library, Free Stock Images


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_alm1m0.png)

- Click the icon embed link to enable/disable shorten link 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_gqkz6h.png)



- After editing all the content, press **Send** to send the SMS
- The activity will be saved to the contact's timeline 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_5txtio.png)

- Click **View message** to view the message content 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1whva2r.png)

- Click **See full conversation** to view detailed SMS Conversation information of the contact 


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_tuatnk.png)