> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send manual WhatsApp messages?

AVADA support Automation WhatsApp message and Manual WhatsApp messages.

In this guide, let's learn about how you can send manual WhatsApp messages from different pages in AVADA.

## Send messages from Live Cart

Live Carts saved all customers' carts in different stages. You can send WhatsApp messages to each customer right here.

For example: if you see one customer is shopping and they put a high value item to cart. You can send them direct WhatsApp message to offer them a discount, which make them buy quickly.

### Step 1: Go to Live Carts Page

* Go to App > Report > Live Carts

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1v1adn3.png)

- Click to a cart to see the details of items

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_17xtpyd.png)

* Click WhatsApp icon of the cart you want to contact

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_123z68t.png)

### Step 2: Select Template

* Click **Use template** to load your Manual Message templates
* Or you can directly enter the message here


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_wc1oa5.png)

If use template. you can select one of them here:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1q0vrr8.png)

### Step 3: Send Message

Click **Send via WhatsApp** to send a message


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_110bddw.png)

Then it will open WhatsApp Web, click "Continue to chat" to send your message to selected contact


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_x50rgx.png)

##  Send message from Abandoned Cart list

### Step 1: Go to the Abandoned Cart Report

* From App > Report > Abandoned Carts 
* Click WhatsApp icon of the cart you want to contact


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_o984f2.png)

### Step 2: Select Template

* Click **Use template** to load your Manual Message templates
* Or you can directly enter the message here


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_wc1oa5.png)

If use template. you can select one of them here:

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1q0vrr8.png)

### Step 3: Send Message

Click **Send via WhatsApp** to send a message


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_110bddw.png)

Then it will open WhatsApp Web, click "Continue to chat" to send your message to selected contact


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_x50rgx.png)


## Send message from Audiences page

### Step 1: Open Audience page

* From App dashboard > Audiences
* Click WhatsApp icon of the contact you want to message

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1eb7nvc.png)

### Step 2: Log in to your WhatsApp account to text with your contact

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_affzmy.png)