> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Verify Namecheap domain

By default, the sender is from AVADA such as _yourshop@avadaemail.net_. However, this email address can be to reflect your specific domain and brand instead.

Before using this, please ensure that you meet the following requirements:

* You own your domain. It is not possible to use this feature if you email address from: Gmail.com, Yahoo.com or Outlook.com.
* You can update the DNS on your domain.
* It is root domain. It is not possible to use this feature if your domain is yourshop.myshopify.com

# Step 1: Add a new domain

From [AVADA Dashboard](https://app.avada.io), go to Settings > Emails

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_qtcd48.png)

-   Click **Add domain** at Step 2 Verify domains

Then enter your business domain. Notice: Not include http (or https)

Click **Add** to add that domain.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1h7dhna.png)

After you add the domain successfully, there is a popup to guide you on verifying it in your domain provider.


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_7ti25s.png)

You can click to icon 
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_doeer.png) to see more guide on how to copy and paste those records on your DNS settings.

# Step 2: Log in to your Namecheap

Access the domain management page and click **Manage** button that you want to update


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1x98bqs.png)

Copy value from Step 1: SFP Record, Step 2: DKIM Record, Step 3: Tracking Record to Namecheap domain.

Navigate to the **Advanced DNS** tab from the top menu and click on the **Add new record** button:


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_r2t4da.png)

## Step 2.1: Add a SPF record

-   **Type: TXT**. Choose TXT record.
-   **Host/Name**: (copy in the app)
-   **Value**: (copy from the app)

## Step 2.2: Add a DKIM record

Do it as the same as step 2.

-   **Type: TXT**. Choose TXT record.
-   **Host/Name**: (copy in the app)
-   **Value**: (copy from the app)

## Step 2.3: Add a CDNAME record

Do it as the same as step 2.

-   **Type: CNAME**. Choose CNAME record.
-   **Host/Name**: (copy from the app)
-   **Value**: (copy from the app)

# Step 3: Verify

After update all needed DNS records, click on **Verify** button to verify them.

If all added, you will see the screen like this 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_17a0llj.png)

Normally, it takes 30 minutes for newly created host records to take effect.

Congrats! Your domain has been verified. Now you can send from your own domain.

If you got this message: "Your domain cannot be verified."


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1dxdzob.png)

There are a few possible causes:

* Need more time for your domain provider to update DNS record (sometimes it takes up to 24 hours, sometimes a few minutes)

* You set up incorrectly from step 2.2. Please re-fill them again. Remember to remove "...." sign from your pasted record.

# Step 4: Add new senders

When the domain verification step has been completed, now you can Add a sender with your domain.

Please click **Add sender** button:


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_yt6f15.png)

Then enter email address and Email name (required) > Click **Add** to save this email as your sender


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_bdgq9.png)

* Add successfully you will see it on the list at step 1

* Do not successfully verifying your domain > contact us at Live chat in-app

or simply you can verify your email at Step 1 -- and send email under AVADA shared domain. See the detailed guide to [add your business sender email here](https://avada.crisp.help/en/article/how-do-i-add-and-verify-email-sender-fax5k8/)