> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avada.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why I can not pay my subscription?

In some cases, you can not pay your subscription for AVADA Email Marketing app. The warning message appears as follow


![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3333333png_p8o8fb.png)

That can be due to one of the reason below
- Your card is expired
- The balance is not enough
- Technical reason

Please follow our guide to process your payment.

### Step 1
Access  app > Subscription > Manager your subscription 

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot3_4syfpd.png)

### Step 2
Please click on Payment methods > Edit Payment method

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot7_10f5tc6.png)

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot8_1s1m2lu.png)

After that, please fulfill required information of a new credit cart that is payable

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot4_fkbqvq.png)

### Step 3
Find  AVADA email invoice and click on Pay now

![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot1_1yh4u09.png)

Should you need any further help, please fell free to contact us!