Additional Filters allow you to add more filters for contacts entering your Automation campaign. If not, the system will auto get contacts that match default campaign triggers.
For example, you are setting up an Abandoned Cart Email Campaign, the app will auto-trigger contacts who abandoned your cart at checkout. But sometimes, you want ti filter more: only send the Abandoned Cart email to people who emails end at @gmail.com for instance. So in this case, you can add Additional Filters.
Available Additional filters can be differed by event types. To add Additional Filter into your Automation Campaign, do the following steps.
Step1: Go to “App> Message> Automation> New Campaign”
Step 2: Select EVENT TYPE and SELECT YOUR EVENT
Step 3: From Additional Filters. click “Add condition”
- Click Select condition to select the conditions
- Multiple conditions can be selected simultaneously
+ Select All conditions: email will be sent in case all conditions are satisfied simultaneously
+ For example: If you select the above condition for the ACE event, the email will be sent only when Abandoned Cart Contact has both quantity =/> 10 AND their emails must end with @gmail.com.
- Select Any conditions: Email will be sent successfully in all cases satisfying 1 of the conditions
+ For example, if the above condition is selected for the ACE event, the email will be sent when Abandoned Cart Contact has cart with quantity = 10 items OR their Country = Australia at Shipping address or contacts satisfies both conditions.