FAQ: Where Can a Customer Cancel Their Subscription?

For Customers with an Account on Your Store:

Step 1: Access the Account Page: Customers should log in to their account on your store and navigate to the Account page.

Step 2: Manage Subscription: Once on the Account page, customers should select the Manage Subscription option.

Step 3: View Subscription Details: Here, customers will see an interface displaying all details related to their subscriptions in your store. To proceed with canceling a subscription, they need to select My Subscriptions.

Step 4: Choose Subscription to Cancel:

Customers should choose the subscription they wish to cancel and then select the desired action under Edit Subscription:

Pause Subscription: Stop receiving new orders until they resume their subscription.
Cancel Subscription: Permanently cancel the subscription.

For Customers Without an Account on Your Store:

Create an Account:

Customers need to use the email address associated with their order to create an account on your store.

Follow the Steps Above:

After creating an account, they can follow the steps mentioned above to cancel their subscription.

By following these steps, customers can easily manage and cancel their subscriptions as needed.

#Joy-Subscription#

Updated on: 11/11/2024

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