FAQ: Where Can I Cancel the Customer's Subscription?

To cancel a customer’s subscription, follow these steps within the Joy Subscriptions app:

Step 1: Open the Joy Subscriptions App Begin by opening the Joy Subscriptions app from your Shopify admin.

Step 2: Select Subscriptions Navigate to the Subscriptions section within the app.

Step 3: Identify the Subscription to Cancel Browse through the list of active subscriptions to find the one you wish to cancel. Click on the specific subscription to open its details.

Step 4: Choose an Action from More Actions In the subscription details, go to the More Actions menu. Here, you can select one of the following options:

• Pause Subscription: Stop receiving new orders until the customer resumes their subscription.

• Cancel Subscription: Permanently cancel the subscription.

By following these steps, you can effectively manage and cancel your customer's subscriptions as needed.

#Joy-Subscription#

Updated on: 11/11/2024