Why I can not pay my subscription?
In some cases, you can not pay your subscription for AVADA Email Marketing app. The warning message appears as follow
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3333333png_p8o8fb.png)
That can be due to one of the reason below
- Your card is expired
- The balance is not enough
- Technical reason
Please follow our guide to process your payment.
Access app > Subscription > Manager your subscription
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot3_4syfpd.png)
Please click on Payment methods > Edit Payment method
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot7_10f5tc6.png)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot8_1s1m2lu.png)
After that, please fulfill required information of a new credit cart that is payable
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot4_fkbqvq.png)
Find AVADA email invoice and click on Pay now
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot1_1yh4u09.png)
Should you need any further help, please fell free to contact us!
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3333333png_p8o8fb.png)
That can be due to one of the reason below
- Your card is expired
- The balance is not enough
- Technical reason
Please follow our guide to process your payment.
Step 1
Access app > Subscription > Manager your subscription
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot3_4syfpd.png)
Step 2
Please click on Payment methods > Edit Payment method
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot7_10f5tc6.png)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot8_1s1m2lu.png)
After that, please fulfill required information of a new credit cart that is payable
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot4_fkbqvq.png)
Step 3
Find AVADA email invoice and click on Pay now
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/screenshot1_1yh4u09.png)
Should you need any further help, please fell free to contact us!
Updated on: 15/09/2021
Thank you!