Articles on: Your Accounts

Add your own domain & Verify domain

Hello there! We're thrilled to guide you through the process of adding a verified sender in Avada. There are three ways to do this:

Add your custom sender
Verify your business domain and use a sender with it
Set up custom SMTP to send email via your SMTP service

IIn this guide, we'll focus on the second method: verifying your business domain and using a sender with it. This is a fantastic way to completely white-label your emails with your own domain and improve your delivery.

Feel free to watch the video guide below for a visual walkthrough, or follow our text guide for step-by-step instructions.

Step 1: Add a new domain

First things first, let's add a new domain. Please navigate to the Avada Dashboard, then go to Settings > Emails.


Next, click on 'Add domain' at Step 2 Verify domains.

Verify domains

Now, please enter your business domain. Remember, you don't need to include http/www (or https). Once you've entered your domain, click 'Add' to proceed.

Add sending domain

Step 2: Verify domain

Great job on adding the domain! Now, let's verify it. After you've successfully added the domain, a popup will appear to guide you on how to verify it in your domain provider.

Step 2.1: Click Verify

Verify domain

You'll see a DNS record like in this screenshot. You'll need to copy this information into your domain provider's dashboard.

DNS record

If you need more guidance on how to copy and paste these records into your DNS settings, just click on the icon shown below.


In this tutorial, we'll guide you on how to verify using Cloudflare. The process is similar for other DNS management systems.

Step 2.2: Copy the DNS records to Cloudflare

Here are some guides for other domain name providers:

- Add & verify GoDaddy domain
- Add & verify 1&1 domain
- Add & verify Namecheap domain

Copy DNS records to Cloundflare

Step 2.3 Click verify

Once you've copied the DNS records, click 'Verify'. If everything goes well, you'll see a result like this.

Click verify

Congratulations! Your domain has been verified. Now you can send emails from your own domain.

If you see a message saying "Your domain cannot be verified," don't worry. It could be due to a few reasons:

Can not verify

- Your domain provider might need more time to update the DNS record. This can take up to 24 hours, but sometimes it only takes a few minutes.
- You might have set up something incorrectly in step 2.2. Please try re-entering the information. Remember to remove the "...." sign from your pasted record.

Step 3: Add new senders

Now that your domain is verified, you can add a sender with your domain. Please click the "Add sender" button:

Add sender

Next, enter the email address and Email name (both are required), then click "Add" to save this email as your sender.

Add domain sender

If you've done everything correctly, you'll see your new sender on the list at step 1.

If you're having trouble verifying your domain, please don't hesitate to contact us via Live chat in-app. Alternatively, you can verify your email at Step 1 and send email under the AVADA shared domain. For more details on how to add your custom sender email, please check out this guide.

We hope this guide has been helpful. Happy emailing!

Updated on: 26/02/2024

Was this article helpful?

Share your feedback


Thank you!