In this article, we will tell you typical ways to contact AVADA Support Team. No matter what option you choose, you will be assisted by the team that is dedicated to your satisfaction and willing to help you solve any of your question as soon as possible.

You can contact and get support from the team via:

1. In-app Livechat
2. Helpdesk center
3. Email support
4. Book a 1-on-1 Consultation
5. Facebook Messenger

1. Get support via Livechat

- When you login to the app, you will find the chat icon in the bottom-left corner of your screen. Please open the chat window and raise your question.

You will also see the message informing that our support team typically replies to you under 2 hours. However, we always try to respond within minutes.

In-app Livechat

- Before you contact to support or while you wait for an answer for support agents, you can find all of extensive documents with detailed instructions for the app feature and related information.

Help center

Please note that Livechat option is only available in Email Marketing Automation

2. Get support at Helpdesk center

The second way to reach out to support is at Helpdesk center. Please have a look at the bottom-right corner of your screen, you will see the Help icon. Open the window > find an answer for your query from our Helpdesk center

Find an answer at Helpdesk center

If you can not find a solution, please contact us for further support. Your store information and contact detail are automatically fulfilled, so please enter the description of your issue and hit Send button



3. Email support

You can always contact AVADA Support team by sending your message to win@avada.io

4. Book a 1-on-1 Consultation (available for AVADA Marketing Automation app)

Book a consultation with us to get support in:

- How AVADA fulfill your needs
- Pricing confirmation
- Main functions demo
- Bonus services
- Discussing next steps

Book a consultation with us here
After submitting the form, please check your email box and schedule the call. Our support agent will contact you at the scheduled time.

5. Facebook Messenger
You can also contact us via our Facebook page

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