How to send Abandoned Cart Email/SMS manually?
Step 1: Open Abandoned Cart List
- From App Dashboard > Reports > Abandoned Carts
Here saves all abandoned carts (include old ones before installing AVADA and new ones)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1wxej5t.png)
- Click to the icon Send at the row end of the contact you want to follow up
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1x45y9a.png)
Step 2: Send Abandoned Cart Email Manually
- Select message type = Email. then click Use Template to choose an email template
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1vpos8n.png)
- Select the email template you want to use:
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_m0q7cg.png)
- At the template page, click Send via Email to send this email to the contact selected manually.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1xwj6kx.png)
Step 3: Send Abandoned Cart SMS Manually
- At the Abandoned Cart List, click the Send icon similarly to Email case
- Choose message type = SMS
- Enter the SMS content
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_cby0gv.png)
- You can add variables to pull data automatically into your SMS:
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_3kctkj.png)
- Or add Emoji to your SMS
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_1hxq5ha.png)
- You can also send MMS (attach images) to the contacts in US/CA
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_101v4ft.png)
- Click Send via SMS to send the text message manually to selected contacts
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/image_epbr4i.png)
Updated on: 16/03/2022
Thank you!