Articles on: Automation

AVADA Tracking activities – which activities and how it works?

AVADA supports you to track customers/visitors activities on your site. Based on those tracked activities, you can send them a reminder emails for Browse Abandonment event and Abandoned Cart event.

For Browse Abandonment

There are two types of activities can be tracked:

- Active on store
- View a product

It is only trackable with identified customers (browsers) on your website.
So what is identified customers in AVADA? They must be recognized via one of the following actions:

1. Login to their account on your store
2. Subscribe via an AVADA form
3. Click to an email from AVADA

For Abandoned Cart

When your visitors add items to cart and do not go to checkout page, the workflow can trigger them if they conduct one of the following actions:

1. Login to account on your store
2. Subscribe via an AVADA form
3. Subscriber Newsletter in default form of your store's theme
4. Click to an email from AVADA after the customer receives the email

How to turn on Tracking store

To be able to use Product Abandoned and Abandoned Cart automation workflow you first need to enable the Tracking Store feature for the app. This function help AVADA to track all activities of your identified visitors at product pages and also other identified contacts that.

Note: We only track activities on your site in order to send the right message to the right person. When you choose to enable this feature, you agree that you totally understand it.

From Settings > Select Tracking store

Enable Store Tracking: Enable now > Save
You can check if the feature is working or not at the Test Tracking Tool by entering the product page URL and the store's password if has, then clicking the Test button.

Status when successful

How to see all tracked activities?

- From Reports > select Site Activities
- Here you can track customer actions on your website


Updated on: 15/08/2022

Was this article helpful?

Share your feedback


Thank you!