Articles on: Automation

How to Send Return Confirmation Emails?

Welcome to AVADA User Guide!

In this article, you will be guided on how to create return/refund confirmation email. Let's get started!

Step 1. Select automation preset

- From the app dashboard, go to "Automation > New workflow"
- Select your event type = "Buying Transaction"
- Select a preset: There are multiple pre-built workflow you can choose here. Click "**Return/Refund confirmation**" preset

- Click Next to open the workflow and start edit it

Step 2. Edit the workflow

- You can edit this workflow by putting more items into this. Learn how to edit a workflow here:

Add a new email/sms to the workflow

Add wait time/certain time to send email

Add Yes/No Split to the workflow

Add Multiple Split to the workflow

Add A/B testing 

Add Exit workflow

- If you want to edit an email/item in your workflow, click directly on it then it will show the edit column at right side. Click to edit email content.

Step 3: Ready to live

- When you done with this email content, click "**Save and Exit**", it will comeback to the workflow

- Click Next to go to the last step. Enter name for this workflow then click "**Launch**" to go live it or keep as draft.

- Name: Enter the campaign name. Only after you enter the campaign name, the Finish button is clickable.
- Description: Enter the campaign description (optional)
- Tag:

Click the icon plus and create tags for it to manage different campaigns easily.

Click to Manage tags to choose/add/delete a tag.

After filling in all information, click Finish and select campaign status: Keep draft or Go live.

Updated on: 09/08/2021

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