Articles on: Automation

How to Send Return Confirmation Emails?

Welcome to AVADA User Guide!


In this article, you will be guided on how to create return/refund confirmation email. Let's get started!


Step 1. Select automation preset


  • From the app dashboard, go to "Automation > New workflow"
  • Select your event type = "Buying Transaction"
  • Select a preset: There are multiple pre-built workflow you can choose here. Click "Return/Refund confirmation" preset






  • Click Next to open the workflow and start edit it


Step 2. Edit the workflow




  • You can edit this workflow by putting more items into this. Learn how to edit a workflow here:








  • If you want to edit an email/item in your workflow, click directly on it then it will show the edit column at right side. Click to edit email content.




Step 3: Ready to live



  • When you done with this email content, click "Save and Exit", it will comeback to the workflow




  • Click Next to go to the last step. Enter name for this workflow then click "Launch" to go live it or keep as draft.




  • Name: Enter the campaign name. Only after you enter the campaign name, the Finish button is clickable.
  • Description: Enter the campaign description (optional)
  • Tag:


Click the icon plus and create tags for it to manage different campaigns easily.




Click to Manage tags to choose/add/delete a tag.




After filling in all information, click Finish and select campaign status: Keep draft or Go live.



Updated on: 09/08/2021

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