Articles on: Deliverability

How to configure Email Settings

Before you can send out any campaign in AVADA, you need to have a verified sender. You have three ways to add a sender:

Add your custom sender under AVADA domain to send your emails
Add your domain and use a sender belong to your domain
Send email via custom SMTP

In this guide, we will walk you through three step in Email setting.
From the App Dashboard, go to Settings > Email

Step 1: Add sender

1.1 Add sender

Click Add sender button at Step 1

1.2 Verify email

Next, enter your Sender Email and Sender Name, then click the Verify button.

An email will be sent to your mailbox. Click on the link included in that email to confirm your email is a valid email address at a domain that belongs to you.

You will see a notification like this screenshot. Click "Back to settings" to go back to the app setting and complete the sender setting.

1.3 Check result

Back to the App Setting, you will see this success message. Your custom sender is added successfully. Now you can start sending your campaign!

You can set your custom email sender as the default sender. Remember to click the Save button.


This setting is only applied to upcoming created campaigns.

For the campaigns you created before, you have to change the email sender in the Email Editor manually.

NOTICE: We recommend to have 2 separated sender for Automation and Campaign. Learn more here.

Step 2: Verify domain

As said, if you stop at step 1, then you will send your email under AVADA shared domain. If you want to send emails under your business domain, then let's do step 2 as well.

This step is optional but highly recommended to ensure you have full control of your sending reputation. See detailed guide to verify your sending domain here.

Step 3: Add Reply-to

If customer reply to your emails sent from AVADA, then you can receive reply emails in this address entered here.

Updated on: 18/08/2021

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