How to Send Upsell Emails?
Upsell emails are used to encourages customers to buy a more expensive version of the product or upgrade their accounts.
In this article, you will be guided on how to create an automation workflow for up-sell emails. Let's get started!
- From the app dashboard, go to "Automation > New workflow"
- Select your event type = "Up-sell"
- Select a preset: There are multiple pre-built workflow you can choose here. Click "Up-sell 3 emails" or "Up-sell 1 email" preset. It will open the workflow for preview.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_svjaua.png)
It will open the workflow for preview.
- Click Next to open the workflow and start edit it
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_1bla6t1.png)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_1bgifro.png)
- You can edit this workflow by putting more items from the left menu into this workflow. Learn how to edit a workflow here:
Add a new email/sms to the workflow
Add wait time/certain time to send email
Add Yes/No Split to the workflow
Add Multiple Split to the workflow
Add A/B testing
Add Exit workflow
- If you want to edit an email/item in your workflow, click directly on it then it will show the edit column at right side. Click to edit email content.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_3o75k4.png)
- When you done with this email content, click "**Save and Exit**", it will comeback to the workflow
- Click Next to go to the last step. Enter name for this workflow then click "**Launch**" to go live it or keep as draft.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_wqno7f.png)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_xkb1gc.png)
- Name: Enter the campaign name.
- Description: Enter the campaign description (optional)
- Tag:
Click the icon plus and create tags for it to manage different campaigns easily.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_1riqt8v.png)
Click to Manage tags to choose/add/delete a tag.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_55p2gj.png)
After filling in all information, click Launch and select campaign status: Keep draft or Go live.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_lcln88.png)
In this article, you will be guided on how to create an automation workflow for up-sell emails. Let's get started!
Step 1. Select automation preset
- From the app dashboard, go to "Automation > New workflow"
- Select your event type = "Up-sell"
- Select a preset: There are multiple pre-built workflow you can choose here. Click "Up-sell 3 emails" or "Up-sell 1 email" preset. It will open the workflow for preview.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/1_svjaua.png)
It will open the workflow for preview.
- Click Next to open the workflow and start edit it
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/2_1bla6t1.png)
Step 2. Edit the workflow
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/3_1bgifro.png)
- You can edit this workflow by putting more items from the left menu into this workflow. Learn how to edit a workflow here:
Add a new email/sms to the workflow
Add wait time/certain time to send email
Add Yes/No Split to the workflow
Add Multiple Split to the workflow
Add A/B testing
Add Exit workflow
- If you want to edit an email/item in your workflow, click directly on it then it will show the edit column at right side. Click to edit email content.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/4_3o75k4.png)
Step 3: Ready to live
- When you done with this email content, click "**Save and Exit**", it will comeback to the workflow
- Click Next to go to the last step. Enter name for this workflow then click "**Launch**" to go live it or keep as draft.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/5_wqno7f.png)
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/6_xkb1gc.png)
- Name: Enter the campaign name.
- Description: Enter the campaign description (optional)
- Tag:
Click the icon plus and create tags for it to manage different campaigns easily.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/7_1riqt8v.png)
Click to Manage tags to choose/add/delete a tag.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/8_55p2gj.png)
After filling in all information, click Launch and select campaign status: Keep draft or Go live.
![](https://storage.crisp.chat/users/helpdesk/website/b66870a37c890800/9_lcln88.png)
Updated on: 26/07/2021
Thank you!