Integrate with Ali Reviews

AVADA Marketing Automation now is integrated with Ali Reviews, which allow you to:

- Insert reviews automatically in your marketing emails (campaigns or automation)
- Send Review requests and Follow-up emails after someone submit review on your store

1. How to connect with Ali Reviews

Step 1: Open the integration page

From AVADA App Dashboard > Click to your account > Select Integration

Step 2: Select CATEGORY = Product Reviews > Select Ali Reviews

App will automatically check and connect with Ali Reviews if you have Ali Reviews and AVADA app installed in the same store

2. Show Ali Reviews' reviews in Testimonial blocks

Before editing review blocks, make sure AVADA is connected to Ali Reviews app

Step 1: Create Automation workflows or Newsletters Campaigns

- Automation guide
- Newsletters guide

Step 2: Drop Testimonial blocks to email content

In the email editor page, search for OTHER MODULE from left menu > Drag and drop TESTIMONIAL 1 or TESTIMONIAL 7 to email

Step 3: Edit content for 2 blocks

TESTIMONIAL 7:

- Click this icon below to select and import the review into the block.



- Select Get review from Ali Reviews to display the corresponding review list in Ali Reviews. Then click the icon Arrow at the right of each review to insert the review into the email block. Please note that it does not pull hidden reviews.




- After selected, the content of the review will be automatically inserted into the block




- Click button Edit to edit review content:




TESTIMONIAL 1:

- Click Get rating from Ali Reviews to load rating information from Ali Reviews app



- After selecting review app, review data will be automatically pulled and inserted into the block. You will not be able to edit Review Star and Review Content. The Review Count and Average rating are based on the review list only, not including the hidden reviews.

- Click the icon below to select and import the view into the block



- Select Get review from Ali Reviews to display the corresponding list of reviews in Ali Reviews.
Then click the icon to insert the review into the block. Note that the review does not include hidden reviews




After selecting the review information will be automatically inserted into the block




You can click the edit icon and edit the content of the review:

3. Create Automation workflows in AVADA integrated with Ali Reviews

AVADA support sending:
- Review request automation
- Follow-up after customer left reviews

Step 1: Select Ali Reviews Integration from Automation

From App dashboard > Automation > New workflow



Check EVENT TYPE = Ali Reviews



Select workflow preset:




Preview workflow preset > Click Next

Step 2: Edit workflow

Please see detailed guide for the following components:

- Edit email
- SMS
- Wait time/Certain Time
- Yes/No Split
- Multiple Splits
- A/B testing
- Exit
- Update contact atributes

You can edit each component inside your workflow. For example, when I click to the email > it shows the right column to edit email

Step 3: Complete the workflow

Click Next > Complete the information > Click Launch




Click Go live now to activate the workflow

4. How the Ali Reviews automation workflow work?

How workflow run?

- Let take an example, with the workflow set up as below:




-> Automation will trigger and automatically send an email when a customer submits a review that meets both the rating conditions of 5 and the review has a photo attached.
Go to the Automation's Activities tab to view the log

How the Review Blocks work?

- Add PRODUCT REVIEWS:

Go to email editor page > Search for DYNAMIC > Drag and drop PRODUCT REVIEWS block to email



- Edit block in Content and Style tab



+ The photo in the block will default to get the image from the customer's reviews, if the review does not have an image, it will take the picture of the product as default
+ Check Hide review image to hide the image in the block

Updated on: 10/03/2022