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Getting started with SMS/MMS in AVADA
Overview SMS stands for "Short Messaging Service," or refers as text messages. SMS marketing is actually a broad term and covers 2 types of text messages: SMS and MMS. MMS stands for "Multimedia Messaging Service" and lets you attach images and GIFs to your messages. Each MMS counts as 2 message sends normally. In this guide, let's explore how you can get started with SMS/ MMS in AVADA! Why should you use SMS/ MMS? As a matter of fact, SMS and MMS messages are the most widely used ty
Countries supported with Alphanumeric SMS Sender ID
Do you want to add an SMS sender name that presents your company name? It depends on the countries of your sender and countries of SMS receivers to decide whether it is supported to show custom sender ID or not. If your country is not supported, or the receiver country is not supported, then sender's name will be AVADA default phone number. The table below will help you check whether you can set custom sender or not with your country. Contact AVADA Livechat in-app if you have any trouble settin
How to buy an SMS sender number and set up auto reply SMS messages?
AVADA support one default sender number. You can also buy SMS sender in AVADA to flexibly use to send your text messages. Step 1: Go to App > Settings > SMS Step 2: Click Buy a number and select the type and select the number to buy Step 3: Select default sender If you select a number as def
SMS and MMS Prohibited Content
Overview SMS marketing is a highly regulated channel, and it is subject to stringent rules, regulations, and carrier requirements. Specific message content is prohibited and wireless carriers will reject SMS and MMS messaging including prohibited content by default. Other use cases are subject to additional requirements, such as age-gating procedures. If you send messages containing any of the types of prohibited content listed below, SMS marketing may not be the appropriate channel to reac
How to buy SMS Credit to start sending SMS?
SMS is one of the best marketing tools with up to 98% open rate. In this article, we will guide you on how to create and send SMS Automation. Before sending SMS, you need to buy SMS credit, and the price is based on the countries you want to send it to. How to buy SMS Credit? From the app, click on your account name at the top right corner. Then select SMS Credit: Then SMS Credit page wil
How to Remove SMS Consent from a Profile
Overview It is essential to regularly clean your list to remove unengaged recipients. Continuously sending SMS messages to someone who no longer has interest in them can result in spam complaints and impact your deliverability. In order to unsubscribe someone from SMS, you have to remove consent from their profile. After doing so, you won't be able to message them again until they opt back in. In this guide, we will show you how to manually remove SMS consent from an AVADA profile. Rem
How to create SMS Campaign? (mass SMS)
SMS in AVADA Email Marketing includes two types: SMS Automation: allow you to send SMS for triggered campaigns like Abandoned Cart, Welcome New subscribers, Order Follow Up, Cross-sell and Up-sell, Win-back... SMS Campaign: allow you to send mass SMS for your seasonal sales, updates, new collections, and any types of newsletter campaigns. Notice: You need to buy SMS credit before you can send SMS. See guide [here](https://help.avada.io/help/how-to-buy-sms-credit-to-start-sendin
How to Request Twilio Number for WhatsApp?
Request to enable Twilio number for WhatsApp Step 1: Open WhatsApp Integration From AVADA App > Click Your Account > Click Integration Select the WhatsApp option Step 2: Request for WhatsApp API access Open "Request for WhatsApp API access" !(https://storage.crisp.chat/users/helpdesk/website/
Understand Types of WhatsApp Messages in AVADA
AVADA allows you to connect your customers via WhatsApp channel (beside emails, sms, web push). There are several WhatsApp message types that you need to distinguish to use them correctly in AVADA. Before you start To simply understand, AVADA support sending: Automation WhatsApp messages: Before sending automation WhatsApp, you need to have WhatsApp API Access. And we are integrate with Twilio to help you connect with WhatsApp API. You will need to do some registration steps to have
Where is AVADA SMS supported
Supported sender number Sender number in AVADA is US number. We provide users a default US number as sender number. You can buy another number if you want. See guide here. Supported Recipient Countries AVADA can send SMS to almost every countries globally. Some countries can show Alpha Numeric Sender ID, some does not support. (For example, you want to Show the sender na
How to Add Store's Contact Information in an SMS
Many laws require that you include your contact information in commercial electronic message, including SMS and email. Such information can be your store's address, name, or website, whatever the customers can use to contact. These details can be too many characters in and SMS, so it's better that we have a marked link that provides these types of information. In this guide, let's see how to add contact information into your SMS with a link like that. The feature is available for both SMS campa
What is the SMS Character Limit?
Overview Do you know that SMS has a 98% open rate compared to email marketing? Even though SMS may seem incredibly clunky and basic, it often yields powerful results. However, it is widely understood that SMS has a limited character count. How long can a text message be? What is the upper limit on the length of a text message? This guide will reveal all. What is the SMS character limit? A standard SMS length has a limit of 160 characters. Nevertheless, many modern phones and netw
MMS Image and GIF Best Practices
Overview When creating an MMS message, you want to ensure to include as high-quality media as possible. However, different types of phones and mobile networks can affect how an image or GIF looks on a recipient's phone. To make sure that MMS messages display well, follow the best practices for sending images and GIFs outlined below. Note that when you add an image or GIF, the message automatically becomes an MMS. Further, each MMS message counts as three message sends. Supported media ty
How to add WhatsApp to Automation workflow?
You can easily put WhatsApp messages to AVADA Automation workflows such as Abandoned Cart, Welcome, Order Confirmation to reach your customers via their WhatsApp account. In Automation Message Templates, AVADA pre-built some templates for you and you cannot edit them because WhatsApp only accept messages pre-approved by their system. Let's learn how you can add Automation WhatsApp messagse to your workflow. Step 1: Go to Automation page From App Dashboard > Automation > Open existing Au
The Difference Between SMS and MMS
Overview It comes as no surprise that the trend towards texting is exploding and is continuing to be a powerful tool for companies to connect with their contacts quickly. Researchers anticipate that business text messaging and mobile usage is a force that is here to stay and not just a trend that will pass by. As a matter of fact, the next generation of text messaging is already upon us; it is called MMS messaging. However, what is the difference? Find out the answer in this guide! Wh
How to create Manual Message Templates for WhatsApp?
Manual Messages used to send WhatsApp messages to your customers via Web or App. You can build some templates here so that you can quickly follow up your contacts one by one. Step 1: Go to WhatsApp Integration page From App Dashboard > Click Your Account > Click Integration Select the WhatsApp option
The Difference Between SMS and Email
Overview It is undoubted that SMS and email are powerful communication channels, which you can use to drive conversions and build relationships with your customers. While SMS and email are both ways to communicate with your customers, they are actually different in a handful of ways. This article will help you understand where SMS and email differ. Let's explore! What is SMS? SMS (Short Messaging Service) is one of the oldest and most common methods of communication that involves send
SMS Filtering by Wireless Carriers
Overview As with email providers (such as Google, Yahoo, etc.), mobile carriers often filter messages that they think are spam. However, rather than sending your message to the spam folder like the way email providers do, wireless carriers will not deliver your messages. In this guide, we'll go over reasons for filtering SMS messages, what to check if you receive the Carrier Violation failure, and how to avoid SMS carrier filtering. Why does SMS filtering exist? SMS filtering exists f
How to Create High Engagement with Transactional SMS
From the sign-up process to purchases and delivery, transactional messages are excellent for customer communication; and SMS is the perfect channel for this. Transactional SMS facilitates timely updates, and makes it ideal for delivery and order status notifications, appointment confirmations, as well as other customer service functions. In this guide, let's explore how to create high engagement with transactional SMS in AVADA. Definition & Benefits of transactional SMS A transactional SM
How to send manual WhatsApp messages?
AVADA support Automation WhatsApp message and Manual WhatsApp messages. In this guide, let's learn about how you can send manual WhatsApp messages from different pages in AVADA. Send messages from Live Cart Live Carts saved all customers' carts in different stages. You can send WhatsApp messages to each customer right here. For example: if you see one customer is shopping and they put a high value item to cart. You can send them direct WhatsApp message to offer them a discount, which make
How to combine Email and SMS in Automation
Using AVADA email and SMS together allows you to communicate directly with your customers via multiple channels. These channels have different advantages and disadvantages, which you need to be conscious of when developing your content strategy. In this guide, let's see the strategies for using both email and SMS channels in an automation workflow , and tips for how to implement these strategies. How to collect subscribers for email and SMS Before you start sending an automation campaign w
How to Create a Segment of SMS Subscribers
Creating a segment for your SMS subscribers is important to create new email campaigns and gather business insight. Let’s walk through how to create a segment of SMS subscribers in this guide. Create a segment of SMS subscribers 1. Create a segment in the Audiences To start building, simply navigate to Audiences -> Segments and click on the Create segment button. 2. Choose the
How to migrate from Another SMS Provider to AVADA
Migrating from another SMS provider to AVADA can improve your ability to provide your subscribers with a genuinely personalized experience. By importing your SMS contacts, you'll be able to centralize your client data and take advantage of our powerful workflows and analytics. Our automation can connect SMS and email to customize your customers' experience. This guide will show you how to migrate your data from another SMS provider to AVADA. Follow these steps below. Step 1: Set up SMS sett
How to understand SMS reports
After incorporating SMS messaging into your campaigns and workflows, you can evaluate the results of each text message send. How can you tell if your SMS messages are helping your business grow? In this article, we'll go over key SMS metrics and look at SMS reports in AVADA analytics view to ensure your SMS marketing is optimized. Understand how your SMS is delivered There are three factors that influence whether your recipients receive a text message or not SMS marketing platform You
How to use Smart Sending and set Quiet Hours
Optimizing sending time helps you maximize open and click rate, which leads to higher revenue. In this article, we will guide you on how to use Smart Sending and Quite Hours function in AVADA Email Marketing to achieve better sending result and revenue Please note that Smart Sending and Quite Hours are only available for SMS I/ Smart Sending 1. Why you should use Smart Sending ? Smart sending makes sure you do not send too many messages to a customer in a period of t